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Our Terms

Policies at Pagamory

At Pagamory, we want to provide our customers with a fair, rewarding, and enjoyable shopping experience. Take a look at our policies below to learn more and contact us with any questions today.

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Shipping Terms

That's how it's done

  1. Dispatch times: We aim to dispatch your order within 1-3 working days after receipt of payment. Please note that delivery times may vary depending on your location and the shipping service you choose.

  2. Shipping costs: The shipping costs depend on the size and weight of your order and the chosen shipping service. The shipping costs will be shown to you before completing your order.

  3. Delivery: We work with selected shipping partners to ensure that your order is delivered safely and reliably. Once your order has shipped you will receive a confirmation email with a tracking number that you can use to track the delivery status of your order.

  4. Delays: Whilst we endeavor to dispatch your order within the time stated, there can sometimes be delays which are beyond our control. We will do our best to minimize any delays and provide you with an updated delivery time as soon as possible should this be the case.

  5. Undeliverable Orders: If your order is undeliverable, we will endeavor to contact you to find a solution. Please ensure your contact information is up to date to avoid delays and problems.

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Returns and Refunds

Everything you should know

  1. Return period: You can return your order within 14 days of receipt. Please contact us before returning your order to start the return process.

  2. Return Policy: Items must be returned in their original condition and packaging, with no signs of wear or damage.

  3. Refunds: Once we have received and inspected your returned order, we will issue a refund to your original form of payment within 5-7 business days.

  4. Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the returned product is faulty, incorrect or damaged. In this case we will cover the return costs.

Please note that there may be exceptions to these guidelines in certain cases. We are always available to discuss your questions or concerns.

Disclaimer

Our Terms and Conditions

  1. Definitions: Be sure to provide clear and concise definitions of warranty, disclaimer, and any other important terms.

  2. Applicability: Determine which products or services the warranty exclusions apply to.

  3. Excluded Damage: Define what types of damage are excluded from the warranty, e.g. damage caused by misuse, natural wear and tear, alterations or modifications, etc.

  4. Warranty Duration: Set the warranty duration and any conditions for its renewal.

  5. Repair or replacement: Clarify whether the warranty includes repair or replacement of the product and who is responsible for the costs.

  6. Warranty Claim Steps: Set out the steps the customer must take to claim their warranty.

  7. Limitation of Liability: Ensure that the company's liability is limited to the value of the product or service it has provided.

  8. Choice of Law and Venue: Determine which law applies to warranty disputes and where such disputes will be heard.

  9. Changes: Find out if the disclaimer policy is subject to change without notice.

These guidelines should be clear, concise and easy to understand to avoid misunderstandings and ambiguities. It is important that these policies are legally backed to apply in the event of a conflict.

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Our Privacy Policy

Your data is safe here

  1. Accountability: Designate a responsible person or department responsible for compliance with the data protection guidelines.

  2. Purpose: Specify the purpose for which personal data is collected, processed and stored.

  3. Lawfulness: Make sure that the collection, processing and storage of personal data is lawful, e.g. based on consent or based on a legal obligation.

  4. Data Security: Ensure adequate security measures to protect the data from loss, theft or unauthorized access.

  5. Transparency: Inform the data subject about what data is collected, processed and stored, for how long this happens and to whom it is accessible.

  6. Access and rectification: allow data subjects to access their personal data and rectify or delete it when it is inaccurate.

  7. Portability: ensure that the data subject can port their data to another controller if they so wish.

  8. Complaints Procedure: Prepare a procedure through which data subjects can submit complaints about the processing of their data.

  9. Regular Review: Periodically review your privacy policy to ensure it is current and compliant with applicable data protection laws.

These policies should be clear, concise and easy to understand, aimed at protecting the rights of data subjects and clearly defining the company's responsibility for the processing of their data. It is important that these policies are legally backed to apply in the event of a conflict.

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